For Nathan and Georgia Miller, a UPS truck collision that heavily damaged their townhome in DeKalb County, Georgia, has become a drawn-out ordeal rather than a resolved issue. Four months after the crash, their home remains uninhabitable, sealed off with yellow tape, and the family is growing increasingly frustrated with what they describe as an absence of accountability from UPS.
The trouble began in July when a UPS truck smashed into the back of the Millers’ townhome, damaging the structure and knocking out the power meter. Initially, a UPS inspector assured the family that the company would handle repairs promptly. However, with the winter months drawing closer, the Millers say they’ve yet to receive any meaningful communication from UPS regarding the next steps.
Since the accident, the Millers have been living in temporary housing provided by their insurance company. Yet this arrangement has brought new frustrations. The couple reports their temporary residence is plagued by a roach infestation so pervasive that one even crawled out of Georgia’s purse at her office, prompting embarrassment and disbelief.
Georgia Power has indicated that it will not restore electricity to the Millers’ home until all structural repairs are completed, making a return impossible. Meanwhile, the family’s insurance provider has promised to send pest control to their current residence, but that does little to address the unresolved damage to their home.
In a recent interview with Channel 2 Action News, the Millers expressed their hope that UPS would soon address their claims. “I want them to fix everything that needs to be fixed,” Georgia said, emphasizing the family’s desire to end this months-long nightmare and return to their home.
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